Facilities Technician

Settlers Hospitality•Hawley, PA

About The Position

Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. SH’s key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group’s core mission focuses on the guest experience while incorporating a high standard of hospitality. In essence, SH seeks to apply its common core philosophy, and outstanding services, across all of its brands and interests. Buying local is a critical part of our culture and we support our neighbors as often as possible. We are hiring a Facilities Technician to join our team of hospitality professionals at Silver Birches Resort. The Facilities Technician will be responsible for managing the day-to-day facility maintenance at all buildings within the Silver Birches portfolio, including hotel, guest houses, short-term rental units, waterfront spaces, catering facilities, and restaurants. The Facilities Technician plays a key role in supporting all functions of Silver Birches maintenance department across all buildings within and affiliated with the resort. This position supports the field operations and due to the nature of property management, must also be available after hours to respond to emergencies and ensure the timely care of our tenants, clients and properties. The right candidate will have a great attitude with an ownership and problem-solving mindset, model best practices, and actively coach and train team members. Strong time and schedule management skills are essential. Knowledge of HVAC, plumbing, and refrigeration is expected, with at least some general experience in each. Candidate must be a true hospitality-oriented person, and have high standards. Daily, consistent and positive interaction with guests is expected.

Requirements

High school diploma or GED preferred
Two years of supervisory experience preferred
Able to follow spoken and written instructions
Able to problem solve, delegate, and manage multiple projects
Able to bend, kneel, squat, stand, and lift heavy objects as needed
Proficient with office computer software and able to learn new technology as needed
Able to work evenings, weekends, and holidays
General experience with HVAC, Plumbing, and Refrigeration; with willingness to obtain certification or increase knowledge
General facilities technical skills and knowledge
Excellent communication skills
Positive attitude

Responsibilities

Complete daily preventative maintenance on all systems and solve maintenance issues as they arise
Maintain grounds, including docks, landscaping, and gardens
Manage garbage and laundry systems
Maintain a well-organized system for tracking and documenting all maintenance-related communications with co-workers, tenants, clients, and vendors.
Manage incoming work orders and maintenance requests via maintenance software systems
Respond promptly and professionally to all calls, texts, and emails from tenants, clients, and vendors
Ensure all work orders are tracked, scheduled, and properly assigned to appropriate vendors or staff
Dispatch the appropriate vendor or staff based on the work order details
Ensure vendors respond, communicate and complete work as described
Request and review estimates from vendors and contractors
Negotiate terms and pricing when applicable
Coordinate approvals and confirm authorization before work begins. This includes internal processes for capital expenditures.
Collect and review invoices for accuracy and completeness
Oversee processing and timely submission of invoices
Reconcile vendor accounts payable and track payments
Monitor vendor and staff performance and ensure timely, quality completion of work
Communicate updates with relevant contacts (tenant, client, etc.)
Complete schedules for crews that meet business needs. Along with using our HRIS system to manage compliance of all company procedures
Organize and execute requests from new tenants moving into the property
Review list with management, obtain estimates, schedule to complete work as approved
Save photos, documents and reports to appropriate folders
Other duties as assigned