Facility Services Dispatcher and Front Desk Coordinator

Hutton•Wichita, KS

48d•Onsite

About The Position

Job Summary: The Facility Services Dispatcher & Front Desk Coordinator is the operational hub of Hutton Facility Services. This role owns first impressions, manages incoming service requests, and keeps our field technicians moving efficiently. You are the connection point between our clients, technicians, project managers, and service manager—ensuring HFS delivers responsive, professional service every day. This role is about responsiveness and determining schedule solutions with a positive attitude in a fast-moving environment.

Requirements

High school diploma or equivalent is required.
3+ years in dispatching, scheduling, customer service, or service operations preferred.
Strong phone presence with the ability to communicate clearly and confidently
High attention to detail and strong organizational skills
Ability to juggle multiple priorities in a fast-paced service environment
Comfortable using service management, scheduling, or CRM software. Training will be provided.

Nice To Haves

Familiarity with multi-trade dispatching (HVAC, electrical, plumbing, and/or handyman)
Understanding of service workflows from request ? dispatch ? completion ? billing

Responsibilities

Dispatch & Scheduling Receive, prioritize, and route service requests via phone, email, and client portals
Dispatch technicians by trade, location, urgency, and client needs
Build, manage, and adjust daily and weekly technician schedules
Communicate ETAs, schedule changes, and service completion updates
Front Desk & Client Experience Serve as the primary point of contact for HFS clients with a professional, solution-focused approach
Accurately document scope, access requirements, site contacts, and urgency
Route calls appropriately and handle routine service inquiries independently
Maintain a professional, organized front office environment
Service Operations Support Open, update, and close work orders in the service management system
Ensure work orders are complete, accurate, and ready for billing
Coordinate with the Service Manager on priorities, staffing needs, and service constraints
Communication & Field Coordination Provide timely, accurate information to technicians to support preparedness
Use sound judgment to escalate urgent, safety, or sensitive issues
Maintain professionalism during high call volumes and peak service periods