Factory Serviceability Lead

Schneider Electric•Buffalo, NY

About The Position

Schneider Electric has an outstanding opportunity for a Factory Serviceability Lead to support our Buffalo plant. In this role, you will serve as the central link between Manufacturing and our GSC (Global Supply Chain) Services Warehouses, assuring accurate planning, timely execution, and worldclass service parts availability.

Requirements

Strong experience in production planning, supply chain operations, or manufacturing control.
Analytical and detail oriented, with proven expertise in scheduling, forecasting, and flow optimization.
Skilled in managing complex material flows and navigating cross functional processes. Comfortable working within ERP environments
Effective communicator who collaborates easily with plant operations, planning, warehousing, and global supply chain partners.

Responsibilities

Act as the primary operations contact between the Buffalo plant and GSC Services warehouses.
Define transportation routes, lead times, Incoterms, and other logistics parameters.
Establish MOQ, production lead time, standard cost, and payment terms aligned to supply chain needs.
Develop and maintain demand forecasts in partnership with GSC Services teams.
Lead the Master Production Plan (MPP) process to align production capacity with service demand.
Monitor plant shipment performance, especially during ramp-up phases, and measure OTD (On Time Delivery) to confirm production lead times.
Drive continuous improvement initiatives that enhance scheduling, forecast accuracy, and operational efficiency.
Support spares industrialization (PQR) by validating dimensions, weights, labels, quantities, and product imagery for service items.
Manage Oracle system updates including sourcing logic (0J, crosssell), serviceability configuration, and price list uploads.
Request and coordinate BPA (Buyer Purchase Agreement) setup to ensure accurate pricing in MRS.
Facilitate ordering flows between hubs and the factory—IO (hub orders to service hub) and PO (service hub to plant).
Verify plant inventory readiness and confirm RTS (Release to Sales) status for service parts.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits