Family Navigator

Groves Learning Organization•Saint Louis, MN

1d•$25 - $29

About The Position

The Family Navigator serves as a key face and voice of Groves Learning Organization and is the first responder for all inquiring families. The Family Navigator develops trusting relationships where families are valued on their journey of discovery to find the best-fit learning solution for their child. The Family Navigator follows a process to nurture and educate the prospective family about Groves and speaks to all that we do across The Learning Center, School, and Literacy Partnerships, recommends service(s) based on client needs, ensures successful enrollment/conversion to Learning Center services, and manages a prospective and past family queue in an effort to meet or exceed monthly and annual budgets.

Requirements

Bachelor’s Degree preferred
2-3 years of successful experience in an educational setting and understanding of students with learning disabilities required
2-3 years of successful experience nurturing and maintaining client relationships required
Knowledge of Google applications such as Docs, Sheets, Slides, Gmail, or Microsoft applications such as Word, Excel, PowerPoint, and Outlook
Attention to detail and ability to manage multiple tasks
Excellent interpersonal skills to interact effectively with a variety of people and personalities inside and outside the organization
Able to plan, prioritize, coordinate, and manage own work in a fast-paced environment.
Able to work unsupervised and solve problems effectively and creatively.
Able to display high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization, as applicable
Hear, speak, and effectively communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization
Sit or stand at a desk for extended periods of time and perform long hours of work sitting at a computer and in meetings
Apply manual dexterity and visual acuity for computer keyboarding and office equipment use, and review detailed reports and information
Move around the school and office or classroom area repeatedly or prolonged times throughout the day.
Work a flexible schedule, including attending and presenting at events and meetings that occur outside of typical work hours as required/scheduled
Must be able to use computers, telephones, photocopiers, and related office equipment
Must be able to lift/move up to 10-35 pounds occasionally depending on your position

Nice To Haves

Knowledge base of students with autism, OCD, depression, and anxiety preferred
Experience working with a CRM system such as Salesforce preferred.

Responsibilities

Engages with all inquiries that come in via phone, visit, email and web
Builds rapport and nurtures an authentic relationship with a prospective family
Implements a process of discovery to gain understanding of concerns and needs
Has knowledge to answer questions about Groves and recommends appropriate Groves service pathways based on family-stated needs and program parameters, without interpreting clinical or diagnostic documentation
Collaborates with all divisions of Groves to support lead cultivation
Identifies potential objections to enrollment and guides family to a best fit solution
Hands off potential school families to the Admissions Director to initiate the application process
Enrolls and schedules students for Learning Center services within established capacity parameters and takes deposit payments as applicable
Tracks and manages all inquiries, analyzes inquiry volume, and subsequent enrollment trends and reports to the Admissions Director and Director of Learning Center Operations
Analyzes and reports inquiry volume and conversion data for each service area for the purpose of refining the client nurturing/enrollment process to result in increased enrollment and enhanced family experience
Contributes to achieving monthly and annual enrollment targets through effective intake management, follow-up, and conversion execution
Proactively seeks renewal enrollments and nurtures old or lost prospective families
Participates in Admissions events and tours
Participates in outreach and networking with potential referral sources in the community
Maintains referral list to support families in finding the right resources outside of Groves as needed thus establishing Groves as a leader in the community