Family Resource Navigator / Data Support and Adult Engagement Specialist

The Immigrant and Refugee Community Organization•Portland, OR

2h•Onsite

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org. The goal of the Family Resource Navigator / Data Support and Adult Engagement Specialist program is to support families in achieving economic security, with a focus on improving housing stability, by reducing barriers in navigating systems. By focusing efforts and resources at regional SUN Community School hubs this program will create a “front door” to reach the most impacted families (families living with low incomes, those who are unstably housed, families of color, and students with chronic absenteeism). The program aims to build skills and connections so that families know how to access the resources they need in the future, while providing a more direct link to immediate needs like rental assistance to support families at risk of homelessness. This role will support two key aspects of the FRN program - Data Entry and Adult engagement. This position will support the existing FRN team in entering new data from program participants into WellSky, in addition to cleaning up errors in the existing data that has been entered. This position will support the existing FRN team in planning and hosting adult engagement events such as educational workshops, resource fairs and community advocacy events.

Requirements

Must pass ODE/school district background check
On-site position; Hybrid work may be discussed
Proficiency in English required. Bilingual in a 2nd Language preferred in Spanish, Vietnamese, Chinese (Mandarin/Cantonese), Chuukese, Ukrainian or other languages commonly spoken by the families enrolled at the schools
Possession of a valid driver's license with a verification of current auto-insurance and full use of automobile during work hours
Must be 18 years or older
Must be able to pass Oregon Department of Education (ODE) fingerprint background check
High School degree or equivalent preferred. Experience in the field may be considered equivalent
Bilingual applicants are encouraged to apply
Experience working directly with parents or families In community focusedresource navigation work
Experience with Microsoft office suite (Excel, Teams, Outlook, Sharepoint)

Nice To Haves

Strong analytical, problem-solving skills
Strong skills in community focused, interpersonal, and organizational communication
Communicate effectively in a positive manner verbally, in writing, and by phone
Strong communication skills in a multilingual, multibackground team and organization

Responsibilities

Works as part of the SUN Community School team and within the school-based team to build trusting relationships with families from multiple schools
Works with the SUN Site Managers and the Family Resource Navigator (FRN) team to plan and implement adult education events
Support FRN team with entering and cleaning up data entry in WellSky
Support with communicating to FRN clients at sites where language support is needed or requested
Submit documentation and referrals for all applicants in the designated outreach zone, in collaboration with FRN colleagues
Work closely with FRN colleagues to ensure that all clients are contacted and data is tracked in the database
Community responsive communication, outreach and engagement with students, parents, families, school staff, and community members
Conduct client assessments to determine eligibility for social service support programs and other resources available in the community, in person at multiple schools in the designated outreach areas.
Refer families to community resources that address and assist in their universal household needs. Facilitate completion of application forms and document collection and review for internal program referrals.
Support families to navigate or access internal/IRCO programs as well as external/community systems of care (for example: housing programs, rent and utilities assistance, food resources, public benefits, employment systems and/or school-based resources)
Maintains files and documentation as required
Perform administrative work in a timely and accurate manner, including report writing, data entry, timesheets, tracking participant enrollment, referrals, attendance and completion of internal IRCO forms for the HR and Finance Departments
Conduct follow-up assessments for all participants who have exited the program
Develop and maintain a centralized Information & referral tracking system for the school communities that are served.
Attend required training and meetings conducted by IRCO, IRCO SUN Team, Multnomah County, the school/district and community work groups, in person, as assigned
Meet performance and contract expectations related to FRN outputs & outcomes
Accepts other appropriate duties/responsibilities as assigned by IRCO SUN Manager or SUN Supervisor
Effectively work with individuals of multibackgrounds
Actively work to disrupt illegal or unlawful treatment based on race and systematic illegal denial of fair treatment through full participation program practice and implementation
Utilize bilingual skills to support community focused communication with students, families, and clients in their preferred language, when possible
Willingness and ability to meet staff at their home school location if different from work location
Ability to meet multiple, including conflicting deadlines
Strong analytical and decision-making abilities for related job functions
Ability to deal with distressed and demanding clients and employees in an effective manner
Ability to maintain a high level of confidentiality
Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
Ability to work flexible hours to meet the availability of clients
Lead one-on-one and/or small group skill building workshops for caregivers in the community
Distribute tactile resources to the community, when applicable. Examples: shoes, clothing, weatherization kits, cleaning supplies, etc.
Provide limited aspects of case management to caregivers to support goal setting and developing action plans related to navigating community systems of care

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending account