Family Service Coordinator (School Year)

Making Opportunity Count Inc•Clinton, MA

15d•$20 - $35

About The Position

The Family Service Coordinator is responsible for providing high-quality parent, family, and community engagement, and social services to Early/Head Start toddlers, preschool children, and their families. Comply with the Head Start Performance Standards, the Head Start Act and other applicable regulations. Build partnerships with families to assist them in identifying their goals, strengths, needed services and support systems and in developing strategies and timetables for achieving their goals. Responsibilities include eligibility, recruitment, selections, enrollment, and attendance. Participate in at least 20 hours of training per year to comply with EEC, QRIS, Head Start, and CACFP trainings. Enter all training/course work into the EEC Professional Qualification registry (PQR). Have a good knowledge of MOC policies and procedures, Head Start/Early Head Start, EEC licensing regulations and EEC regulations in relation to DCF and subsidized slots.

Requirements

Associates degree or certification in social work, human services, counseling or related field.
Good communication skills and the ability to interact sensitively with diverse populations
Have computer proficiency with word processing, spreadsheets, and data-based software.
Organizational skills required in a fast-paced environment
Bi-lingual Family Service Coordinator must be able to speak, write, and read in both languages, assisting with translating, as necessary
Reliable vehicle, valid license, and proof of liability vehicle insurance in accordance with EEC requirements
Have a working phone
Willingness to attend job related training and community events outside of normal work hours
Job site/assignment may change based upon program needs
Able to react to new assignments positively and to handle other tasks as they arise
Fulfillment of all specific health and safety requirements (staff physical every 2 years, with evidence of Mantoux and MMR test, OSHA, first aid and CPR)
Follow MOC policies and procedures as described in the Staff Handbook and Personnel Policies
Must be in good physical and mental health and be able to lift and carry children and/or related equipment, bend, squat, kneel and climb stairs.
Exhibit cultural sensitivity
Must have a suitable Background Record Check (BRC)

Responsibilities

Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed
Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services
An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family
Transportation coordination for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed
Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals
Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals
Advocate for families and support them to advocate for themselves and their children
Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committees
Comply with Abuse and Neglect reporting policies. Intervene during family crises by offering assistance and resources as needed
Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents in successful transitions
Provide skill building activities for parents involving literacy, financial education, child development, nutrition and health, and understanding their role as their child’s first teacher
Take attendance daily and follow Head Start procedures for child absences. Enter attendance in the data management system
Encourage and assist families in the timely delivery of medical, dental, mental health, and nutrition services. Assist the health component staff with obtaining physicals, immunizations, dentals, and other health records
Follow procedures for entries in the data management systems, including case notes, services, and referrals
Encourage volunteerism and assist with program volunteer activities
Serve as a productive team member on in-house and community interdisciplinary teams
Engage in the supervisory process individually and in group meetings
Demonstrate professional boundaries and confidentiality by communicating effectively and professionally, using verbal and nonverbal messages and reflective listening skills
Notify supervisor and classroom when absent and arrange rescheduled responsibilities and/or communicate coverage needs
Responsible for Blue card information
Must comply with MOC and Head Start neglect and abuse policy
Check and reply to agency emails on a regular basis
Other duties as assigned within scope