Family Stability Navigator - Gastonia

About the position

The Family Stability Navigator provides coordination of daily basic needs services for participants currently receiving employment-related programs, including Career Accelerator and training programs, to increase family stability. This role focuses on team members and involves providing services at the Gastonia Career Center, Goodwill stores, and ADCs. The Family Stability Team member will work with participants who have contacted them directly or have been referred by Goodwill team members.

Responsibilities

• Ensures compliance with Participants Rights included in the Participant Handbook.
• Maintains positive, empathetic, and professional interactions with participants, demonstrating knowledge of social, cultural, economic, psychological, and emotional factors influencing behaviors.
• Analyzes participants' challenges in meeting basic material needs and develops action plans to match available community resources.
• Works with participants to prioritize key action steps and helps them anticipate the impacts and risks of decisions.
• Maintains comprehensive and timely documentation of interactions with participants.
• Advocates for participants by conveying information to ensure appropriate service levels are met.
• Maintains communication with partners regarding participant progress and serves as a liaison.
• Gathers and integrates information about community resources through networks and partnerships.
• Serves as a general resource to all members of Goodwill Industries of the Southern Piedmont.
• Utilizes internal and external referral sources to provide financial literacy and wrap-around services.
• Supports occasional community events that may include nights and weekends.
• Supports the Food and Nutrition Service program by enrolling identified participants.

Requirements

• Bachelor's degree in Human Services, Social Work, or a related field.
• Four years of experience working with direct service delivery to persons with barriers, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as professional journals and technical procedures.
• Ability to write reports and business correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to establish and maintain effective relationships with customers.
• Working knowledge of word processing, database, and spreadsheet software.
• Valid Driver's License (Class C), car insurance, and reliable automobile.