Family Support Manager for Southwest Florida - Collier

Better Together•Naples, FL

2d•$56,000 - $60,000•Onsite

About The Position

The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Southwest Florida, which includes Charlotte, Collier, DeSoto, Glades, Hendry, Lee, Manatee and Sarasota Counties. He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification. An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community. He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged. At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team. We Love Others : We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard. Do you treat people with respect, no matter their background or behavior? Do you make decisions based on what’s best for others, not just yourself? We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons. Do you stay positive and solutions-focused when challenges arise? Do you regularly speak encouragement and appreciation to your teammates? We Are Ideal Team Players : We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones. Do you take ownership and go the extra mile without being asked? Are you open to feedback and constantly looking for ways to grow? We Do Hard Things : We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission. Do you rise to challenges with resilience and a clear head? Do you consistently push through discomfort to deliver results? We’re All In : We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most. Are you passionate about transforming lives and communities through your work? Do you take initiative and show up fully—because you believe this mission is worth it? We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. The Family Support Manager is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety. To ensure this occurs, Family Support Manager position has three main areas of focus: Assessment and Evaluation Matching and Support Plan Development Mentoring and Coaching

Requirements

applicants for this position must live in Collier County
A valid driver’s license, vehicle registration, and car insurance are required.
Must have a reliable personal vehicle available for daily work-related travel.
Flexibility to work evenings and weekends is necessary.
Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.
Maintain regular communication with team members to coordinate efforts and provide timely updates.
Ensure accessibility during work hours and on-call shifts through a reliable phone.
Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
Proficiency or ability to quickly learn the following platforms: Salesforce, Zapier, WordPress, Basecamp
Must be able to lift and carry items weighing 20-30 pounds.
Perform physical activities such as bending, lifting, and standing for extended periods during community outreach and home visits.

Nice To Haves

A bachelor’s or master’s degree in social work or a related field is preferred.
Child Welfare Certification from the Florida Certification Board is preferred.

Responsibilities

Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at-risk children.
Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation
Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
Develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help-seeking families.
Take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.
Provide ongoing mentorship and coaching to both volunteer and support-seeking families to ensure successful implementation of the Support Plan.
Offer guidance, resources, and support to facilitate positive interactions and progress towards agreed-upon goals.
Promote the development of social and personal competence.