Fee Collector

Canyon County•Nampa, ID

1d•Onsite

About The Position

The Fee Collector provides customer service, monitors and records load weights, and collects fees at the entrance booth to the landfill. The position is under the direct supervision of the Landfill Administrative Supervisor. The principal duties of the position are performed in an enclosed booth and in an outdoor environment that includes exposure to weather and landfill hazards and odors.

Requirements

Cash management, cash balancing and basic math techniques
Customer service practices and procedures
Learn and apply County landfill rules and regulations
Operate the specialized Waste Works program and Power Pay Credit Card terminal
Follow written and oral instructions
Maintain records efficiently and accurately and to prepare clear and concise reports
Operate a variety of standard office equipment and a two-way radio
Establish and maintain effective working relationships with other County employees, supervisory personnel, and the public
Operate a personal computer including software applications appropriate to assigned duties
Successfully complete background investigation
High school diploma or GED equivalency preferred
One to three years of experience in customer service, with emphasis on cash handling and management preferred
Any equivalent combination of experience and training may be considered
Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
Visual acuity, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment
Ability to lift or move 20 pounds

Responsibilities

Greets the public, answers incoming phone calls, assisting and/or providing referrals to other staff as needed
Handles inquiries about load origination and contents, following landfill procedures and regulations
Assists customers with resolution of complaints, misunderstandings and problems referring to landfill rules and regulations
Calculates and collects customer fees based on weight of load dumped
Handles and balances the cash, checks, and credit cards intake for the daily cash tickets
Weighs and records load contents prior to dumping and following dumping to determine weight and completes appropriate record of each load dumped
Contacts appropriate personnel for special handling of hazardous loads
Monitors customer activities for compliance to rules and regulations of the landfill
Light cleaning and dusting of scale houses daily
Performs all work duties and activities in accordance with County and Department policies, procedures, and safety practices
Other duties as assigned