Fiber Technician - Altamonte Springs, FL

Internal • Altamonte Springs, FL

1d

About The Position

Love Your Mondays again! Fiber Technician As a Fiber Technician, you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services, phone, and TV. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.). ESSENTIAL JOB FUNCTIONS: You will install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE). You will provide in-depth customer education on all MetroNet products and services. You will earn commissions by explaining Metronet services and products to all customers. You will be professional with customers and fellow associates. You will work towards meeting key performance metrics. Other job-related duties as requested Subject to all applicable state and federal laws

Requirements

• High School Diploma or GED.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75lbs including ladder.
• Ability to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Nice To Haves

• Experience with a telecom / fiber company preferred but not required.

Responsibilities

• Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all MetroNet products and services.
• Earn commissions by explaining Metronet services and products to all customers.
• Be professional with customers and fellow associates.
• Work towards meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.

Benefits

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• Company-paid logo attire/uniform
• Tools, equipment, and training provided
• Company vehicle and fuel card
• Cell phone allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED