Field and Emergency Resource Management Planner (24x7)

NW Natural•Happy Valley, OR

About The Position

NW Natural has a fully centralized work management structure for the oversight of all our field operations. This means that all work performed out in the “field” by our constructions crews and technicians is planned, scheduled and assigned to the field by the Resource Management Planner (RMP) position, in the Resource Management Center (RMC). This position is in a workgroup that operates 24/7 that supports our Customer Field Service workgroup. The schedule for this position can vary, ranging from a rotating schedule which includes working days, nights, weekends, and holidays, to working straight days, Monday through Friday, or a combination of both. Length of shift will depend on rotation pattern (i.e., 8hrs, 12hrs). During your first 6 months of training, you can anticipate working day shift Monday-Friday 7:30am-4pm for 5 months and 1 month of night shift. After successfully completing your training period, you may either maintain day shift or transition to a 12-hour rotational shift. At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. NW Natural has a fully centralized work management structure for the oversight of all our field operations. This means that all work performed out in the “field” by our constructions crews and technicians is planned, scheduled, and assigned to the field by the Resource Management Planner position, in the Resource Management Center (RMC). The RMP’s purpose is to support the safe, reliable, and cost-effective delivery of natural gas to our customers by forecasting, planning, and assigning work to internal and contracted field personnel for all aspects of NW Natural’s field operations, including customer service, system maintenance, construction and restoration, locates, standbys and emergency response, based on workforce availability, geographic optimization and schedule management.

Requirements

Ideal candidate possesses 1 to 2 years of a combination of experience in resource management, planning, and deployment, logistics management, project management, data analytics, or experience in NWN field or field related positions.  3+ years of experience required for Level 2.
Bachelor’s degree, applicable certification or equivalent education preferred.
Ability to establish and maintain effective relationships with internal and external stakeholders and gain trust and respect.
Excellent customer service both internally and externally, and to communicate effectively, both verbally and in written form.
Adept problem-solving skills, including the ability to think analytically and logically, understand and apply business processes, and make decisions based on relevant information and an understanding of impact; proven attention to detail.
Must be able to analyze and act on multiple emergent demands occurring simultaneously in a dynamic and ever-changing environment.   
Demonstrated ability to communicate and collaborate with various stakeholders to ensure cooperation and alignment.
Ability to work in a team environment, collaborating with others to ensure targets and goals are met.
Ability to conduct basic analysis through research and gathering of data for management review.
Ability to coordinate field resources integration across departments based on work priorities and skill sets.
Performs work using standard techniques, procedures, and criteria. Receives training to enhance proficiency and productivity in the functional area.
Proficient in work management and MS Office or similar technology, including spreadsheet, word processing, and project management.
Personal availability to respond immediately to emergency situations and staffing requirements.

Responsibilities

Builds comprehensive work plans for the area/type of work they are accountable for to meet various targets/goals set by the company, e.g. budget spend; due dates; service appointments; overtime and fatigue management; work efficiency (minimize job delays and unnecessary travel time).
Develops work schedules outlining when the work will be performed for each work group and/or geographic region, including decisions on whether to perform with company personnel or contractors. Coordinate and schedule all field employee training and meetings while managing diverging company priorities and maintaining the appropriate amount of field resources to complete work.
Builds personnel schedules to ensure adequate resources are available to perform planned work, including approval of vacations/time-off, changes to schedules and shifts, changes to work location and approval of overtime. Monitor and process employee absences, restrictions, and attendance, including gathering needed information, advising employees of actions they need to take, and partnering with supervisors and HR on appropriate action.
Assigns work to the field and manages it for timely completion or for additional time/resources needed. Monitor emails and other communication after hours and respond when business needs or emergencies require immediate attention.
Responds to unplanned emergency response work in a timely manner with a sense of urgency, ensuring compliance with all corporate and regulatory agency guidelines. Assesses emergency situations, directs emergency response actions, assigns field personnel, and resources, and communicates with departments.
Identifies and activates the closest, most qualified resource to respond to the emergency event. Interacts with local municipality emergency centers (911) to coordinate response and escalate efforts if necessary. Notifies and updates appropriate stakeholders within the company and externally as appropriate. Performs primary duties for emergency response event management prior to hand-off to Emergency Operations Center (EOC).
Uses appropriate business systems necessary to manage staffing and resources, respond to emergencies and ensure projects are managed in a timely manner. Work with departments throughout the company to coordinate and improve emergency responsiveness
Administers and promotes the philosophies and directives of the Collective Bargaining Agreement.
Supports Company’s commitment to a culture of safe work practices.
Applies knowledge of how the business works, current policies, procedures, practices, and applies the strategies the business uses to manage staffing, workload, and projects to adhere to corporate priorities.
Adheres to organizational, local, state, and federal guidelines. Other duties as assigned.

Benefits

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 Vacation Days
80 Hours of Sick Time
10 paid holidays and 3 floating holidays
Flexible work arrangements
3 weeks paid parental leave
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity in addition to base salary
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless