Field Application Scientist, Detroit

10x Genomics

15h

About The Position

As a Field Application Scientist (location - Detroit) you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

Requirements

Extensive experience in molecular biology, biochemistry, genomics or genetics
Demonstrable knowledge and experience with NGS workflows and data analysis software and associated analysis software
Hands on proficiency with common molecular biology bench techniques
Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding
Clear vision of and commitment to providing outstanding customer service
Excellent organizational, analytical, and systematic troubleshooting skills
Strong written and verbal communication skills
Outstanding presentation and training skills
Ability to maintain records for customer sites and provide high level feedback to management
Willingness to travel up to 60%

Nice To Haves

Ph.D. or 6-8 years’ experience preferred in Chemistry, Biochemistry, Molecular Biology or Genetics
Experience with spatial gene expression or protein assays is highly desirable
Previous customer facing experience
Familiarity with SFDC software
Ability to work independently and as part of a team towards corporate goals

Responsibilities

Acting as the main point of contact between the customer and company
Keep customers apprised and trained on advancements in 10x technology and software
Coordinate and perform customer site trainings and demonstrations
Identify, document and communicate customer issues; complaints or concerns to management
Contribute to documentation with the goal of expanding support content
Scientifically partner with customers as they develop their research utilizing 10x technologies
Collaborate in scientific discussions with customers, cultivating long term relationships
Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
Troubleshoot issues related to user's technical skills, sample preparation and processing, biochemistry/assay design, experimental design, software and instruments
Interpret customer needs and identify the proper issue escalation pathway within 10x
Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
Handle potentially stressful situations calmly and adroitly