Field Application Specialist I - Charlotte, NC
About The Position
This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.
Requirements
- Bachelor’s degree in medical technology, technical or life science field required.
- 2+ years of clinical laboratory experience or equivalent required.
- Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
- Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
- Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
- Effective and efficient problem analysis that leads to high-quality decisions.
- Troubleshooting issues to identify and resolve problems efficiently.
- Proficient in Windows OS, MS Office programs.
- Written and verbal communication skills, including the ability to communicate technical data clearly.
- Ability to cooperate with others at all levels and work cross-functionally to achieve shared objectives.
Nice To Haves
- MLS (ASCP) Certification Preferred.
- bioMérieux product experience preferred.
- Experience with CLIA regulations and/or other laboratory credentialing standards preferred.
- Experience with related technical field applications support strongly preferred.
- Laboratory Information System (LIS) or Connectivity/Networking experience a plus.
Responsibilities
- Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base.
- Develop, cultivate, and maintain strong professional relationships with all customers.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Responsible for efficient territory management within operating expense budget.
- Support bioMérieux revenue initiatives.
- Territory management over designated geographic area. Extensive field travel is required (average 75%, including overnight stays).
- Perform all work in compliance with company quality procedures and standards.
- Performs other duties as assigned.
Benefits
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
