Field Engineer (Korean Fluency Required)

Teleport

About The Position

We help companies stay secure while moving fast. Built by engineers for engineers, The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path. Teleport is trusted by the world’s fastest-moving companies, including Elastic, Snowflake, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation. Our Vision Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future. Why Teleport At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company. Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future. We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do. Please note: This role will support a large customer based in South Korea. We are seeking a native-level Korean speaker who is comfortable working hours that overlap with Korean business hours. Candidates located on the U.S. West Coast are strongly preferred to help facilitate that time zone alignment. As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle. As a Senior Field Engineer, you will be dedicated to proactively driving adoption so that our customers achieve the maximum value from all Teleport products and solutions.You will work directly with our customers to help design solution architecture, deploy and configure Teleport hands-on, relay implementation best practices, provide triage and debugging of technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with an enterprise-wide organizational rollout of the Teleport solution. You will act as a customer champion within Teleport and provide and help prioritize product feedback by working with the Teleport product team.As a Senior Field Engineer, you will be the primary lead to identify and provide initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Requirements

BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
2+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
Native-level Korean language ability (spoken and written)
Linux administration skills.
Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.
A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus.
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
Outstanding soft skills, excellent verbal and written communication skills.
Project management experience and the ability to handle multiple clients simultaneously.
Strong organizational skills.

Responsibilities

Design solution architecture for Teleport in a customer environment
Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.
Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.
Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
Document the customer's business goals and challenges to align Teleport to provide the most value possible.
Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
Collaborate with Sales and Product to provide valuable feedback for product improvement.
Support our broader Teleport customer base seeking new solutions and best practice recommendations.