Field Logistics Services Inventory Specialist I

Arthrex

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. The selected team member will be responsible for processing all agency consignment orders, inventory goods movement processing, and consignment returns. Provides logistics support and services in the Domestic and Canadian regions to ensure the agency's needs are met. If you are interested in working in a fast-growing global organization with great resources and opportunities, then apply to join our talented team and support us in Helping Surgeons Treat Their Patients Better™.

Requirements

High School Diploma or equivalent required.
Minimum 3+ years of experience in Customer Service and/or Logistics experience required.
Experience with data order entry processing preferred.
Inventory Management experience preferred.
Ability to handle multiple emails and tasks independently.
Escalated concerns for review.
Ability to work in a fast-paced, ever-changing environment.
Strong problem-solving, communication, and organizational skills.
Ability to learn new systems quickly in order to perform job functions.
Strong attention to detail when documenting required information.
Basic level of Microsoft Office, Excel, Word, and Outlook email experience with the ability to type at least 40 words per minute.
Working knowledge of large ERP system, SAP preferred.
General knowledge of customer service and computer skills. Experience with SAP preferred. Must demonstrate an attention to detail. Ability to work independently or as part of a team and interact with all levels of management.
Ability to define problems, collect data, and draw valid conclusions.
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

Nice To Haves

Associate's Degree preferred.
Basic knowledge of medical device terms a plus.

Responsibilities

Handle consignment order processing and inquiries for specific product lines: Arthroplasty, Distal Extremity and Trauma, Sports Medicine, and OrthoBiologics products.
Process agency instrument consignment orders and instrument orders qualified as no charge per the BOM, based on Territory Operations Management or Product Management approval.
Monitor, organize, and resolve all Domestic and Canadian agency emails daily.
Identify any issues with order submissions and effectively communicate with the agencies to ensure adherence to Arthrex policy and procedures.
Provide support to Global Product Launch team and Territory Operations Management team with the shipment of instrument sets and implant bank deployments.
Communicate with Agency Office Personnel, Territory Operations Management, and other FLS representatives to resolve consignment inventory issues.
Work closely with Supply Chain to limit backorders while communicating backorders and pertinent information to the agency office personnel.
Prepare weekly and monthly reports for management and agency office personnel.
Create reports, provide research, and process credit and adjustments for the agency arthroplasty sales orders reconciliation.
Process Return Authorizations for consignment products, instrument sets, damaged, obsolete, and transition returns.
Research agency disputes related to inventory discrepancies, product shipment, billing errors, and other similar issues.
Work closely with Product Management, Sales, and Global Launch teams to deploy newly released consignment product for pre-order and controlled allocations.
Process billings for agency consignment product, lost product, damaged product, and bad debts. Follow documented processes to ensure all billing transactions are in accordance with the Arthrex accounting standards.
Provide agencies with excellent customer service through accurate processing of consignment orders submitted by phone, email, or through Arthrex online ordering portals.
Process Canadian transactions for consignment and purchase orders.
Verify pricing is accurate and report discrepancies to the pricing team.
Ensure shipment requests are transmitted accordingly to meet the International Fulfillment team deadline.
Update inventory documents to reflect new changes with products, replenishment forms, and Plant Status.
Provide Territory Operations Management support with the shipment of instrument sets and implant banks deployment.
Provide Product Management with inventory updates for new beta product launches.
Provide cross departmental support by processing expired product and complaint product replacements.
Communicate with Shipping any pertinent issues or requests to ensure timely domestic shipping.
Ensure agency compliance with Arthroplasty ordering requirements.
Monitors and maintains implant scrub sheet database.
Create Sales Text Reports for Domestic and International products and distribute to FLS and CS International team.
Maintain FDA registrations and customer agreements for the OrthoBiologics team.
Provide teamwork support to new hires to educate them on specific processes of product lines.
Recognize and identify issues with inventory or product restrictions and report to manager.
Handle special projects as needed.