About the position
Hey there, future Field Marketing Manager! If you're ready to help ensure every kid leaves the cafeteria happier and healthier, we want you on our team. As a Field Marketing Director at Chartwells, your mission is to bring a dash of fun and excitement to our programs and services. From sprucing up the cafeteria environment to developing new student engagement programs, you'll be the magician behind the scenes-detailing and refining marketing standards, crafting solutions to improve student and operator experiences, and driving participation in school meal programs. A key part of your role will also be training and empowering our in-unit directors on how to implement and successfully roll out marketing strategies. You'll serve as a mentor and guide, helping them bring marketing to life in their schools in a way that's engaging, effective, and aligned with our mission. This is a boots-on-the-ground role, meaning you'll be actively present in school districts Monday through Friday-collaborating with teams, supporting on-site initiatives, and bringing energy and creativity directly into the schools we serve. We're looking for someone with excellent communication and critical thinking skills, and a heart that beats for service. If you're passionate about making a difference where it matters most, we'd love to meet you.
Responsibilities
- Plan and implement marketing programs in partnership with Operators, support teams and leadership to ensure continued engagement from students, clients, and communities.
- Show off your influencing skills and make a difference through others who may not report directly to you.
- Be the go-to person for training and supporting operators. Help them implement student-facing and front-of-house programs that make every day in the cafeteria exciting.
- Make sure our operators have the tools and know-how to keep our programs running efficiently.
- Let your creativity flow as you develop and maintain marketing and merchandising tools, including presentations, diagrams, and pictures.
- Conduct marketing audits to ensure our front-of-house operations are outstanding. Partner with operators to keep the good times rolling.
- Build implementation tools, materials, modules, and procedures. These will be your secret weapons for training and developing our outstanding team members.
- Team up with Culinary and Nutrition teams to cook up some amazing programs. It's about bringing people together for a delicious and nutritious experience.
- Collaborate with other partners to make sure our business strategy is a slam dunk.
- Dive into focus groups and surveys to uncover key market insights and keep our marketing strategy ahead of the curve.
- Work closely with our strategic accounts, addressing their needs and turning risks into opportunities.
- Collect data and report on return on investment and key performance metrics.
Requirements
- 5+ years' experience in marketing and/or training, preferably in foodservice, or in operations/culinary roles with demonstrated ability to market programs, merchandise, and build outstanding customer experiences.
- Bachelor's degree from an accredited college or equivalent experience in multi-unit foodservice or hospitality management in lieu of degree.
- Excellent written and verbal communication skills.
- Adept at addressing large groups, whether it's in person or virtual.
- Ability to set priorities and stay organized in a changing environment.
- Demonstrated ability to lead implementation and produce positive outcomes by working through teams.
- Microsoft Office proficiency: Word, Excel, Outlook, Forms and especially PowerPoint.
- Ability to travel between schools daily.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
