Field Operations Manager - The Toro Company

The Toro Company • Bloomington, MN

1d • $105,000 - $125,000 • Hybrid

About The Position

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Requirements

• BA/BS degree required, in a business or technical discipline.
• Minimum of 5+ years of relevant experience
• Must be able to obtain and maintain an active and vaild USA passport and driver's licence at all times.
• Demonstrates proficiency in Change Management.
• Competence in operational management tools and processes.
• Must possess strong project management skills, financial acumen and have the ability to collaborate and influence at all levels within an organization with a focus on service operational processes.
• Strong written and oral communication skills and experience in the design and presentation of service business and operation models a must.
• Strong MS Office skills
• Software as a Service (SAAS) literacy required.
• Must be a self-starter who is able to function with minimal supervision and think strategically.
• Must have the capability to adapt and drive change within the enterprise and an independent dealer/distributor network.

Nice To Haves

• Channel management experience
• Turf industry experience would be an enhancement to the position.

Responsibilities

• Responsible for meeting and exceeding designated sales volumes and profitability in whole goods, parts and services associated with assigned channel partners.
• Use business unit reporting and enterprise warranty platform to reinforce and monitor channel partner performance against goals/objectives and business expectations as it relates to operational KPIs.
• Reinforce service policies, procedures and compliance requirements to support the business. Develop action plans as needed.
• Actively engage with the tools, products, and platforms to build the competency necessary to articulate the business strategy and demonstrate the practical application to drive adoption and integrate with growth strategies.
• Build sales and operational support materials designed to drive awareness of the products and services offered through aftermarket services.
• Primary liaison to the channel’s aftermarket service teams modeling and reinforcing the application and use of products, processes, tools, and programs necessary to execute and grow the aftermarket service strategies.
• Frequently scheduled contact through in-market visits, best practice sharing, and business updates with channel partners and customers.
• Develop and administer large-scale assessment tools and programs. Provide visibility to performance at both a macro and micro level ensuring alignment with the department and division’s strategic initiatives.
• Develop, lead and maintain consistent operational improvements and efficiencies across the enterprise as well as within the channel.
• Design, execute and measure “best in class” customer experiences using industry best practices and programing that focuses on overall satisfaction and net promote scores (OSAT/NPS.)
• Coach, inspect and drive adoption of parts, service and digital product marketing programs in partnership with Parts and Product Marketing Management delivering market share growth in key categories.
• Assist with the timely resolution of escalated channel partner and end-customer product and services issues with a primary focus on customer retention, loyalty and OSAT.
• Responsible for providing operational counsel and leading kaizen activities focused on improving, optimizing, and transitioning change in the core areas of service operations.
• Partner with channel leadership and provide guidance to the Commercial Education and Training Team to develop and advance distributor’s talent bench through continuous learning and development of aftermarket leadership and technical teams, building the aptitude and competencies necessary to lead, support and repair technically advanced products.
• Actively participate in principal trade association meetings, trade shows, conventions, and TTC business and training events.
• Participate and lead content development and delivery for large-scale business, division and/or cross-functional meetings.

Benefits

• In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer` in the community.
• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
• Competitive Salary – A reasonable salary estimate is $105,000-$125,000 for this opportunity.
• If you need to, you can access your pay early with the One@Work app, formerly the Even app.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level