Field Operations Manager

Inizio Engage • Yardley, PA

1d

About The Position

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio. We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this migraine program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories. This is your opportunity to join Inizio Engage and represent a top biotechnology company advancing care for patients living with migraine. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025)

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
• Proven ability to recruit, develop, and lead field-based teams
• Valid driver’s license and clean driving record
• Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
• Overnight travel required
• Ability to work independently and use sound judgment when managing escalated issues
• Proficiency in Microsoft Office and CRM platforms

Nice To Haves

• Experience in pharmaceutical or healthcare-related sales management preferred

Responsibilities

• Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
• Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
• Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
• Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
• Identify operational challenges and implement solutions that improve efficiency and service delivery.
• Oversee onboarding, training, and performance management to ensure team readiness and compliance.
• Support quality improvement initiatives designed to strengthen field effectiveness.
• Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
• Ensure adherence to HIPAA guidelines and all compliance standards.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager