Field Operations Manager
About The Position
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker—a self-powered computing element that harvests radio frequency energy—bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled. Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a growing startup, this role will continue to evolve, and we’re looking for leaders who are comfortable building support processes and teams that scale with the company. The Field Operations Manager will oversee Wiliot’s global Field Services function, ensuring smooth execution of deployments across the entire sales funnel, from early Proof of Concepts (POCs) and Solution Integration onboarding through full-scale production rollouts. This role focuses on keeping field operations running consistently by managing project assignments, resource planning, and readiness of a team of 15–20 Field Technicians. The Field Operations Manager will also be responsible for collecting and analyzing data from deployed sensors, monitoring device performance in real-world environments, and leading troubleshooting and escalation efforts.
Requirements
- 5+ years of field operations or field service experience, ideally in IoT or wireless deployments
- Proven experience managing field technician teams at scale
- Strong troubleshooting and analytical mindset
- Excellent communication skills and customer-facing experience
Nice To Haves
- Familiarity with BLE, RF, or other wireless technologies preferred
- Degree or equivalent technical experience preferred
Responsibilities
- Lead, coach, and manage a global team of 15–20 Field Technicians across multiple customer projects
- Ensure consistent execution of field services beyond the US, supporting global deployments
- Provide training, scheduling, and development to build scalable field excellence
- Support customer engagements from POC and Solution Integration onboarding through large-scale deployments
- Oversee onsite start-up support, monitoring installed equipment and making adjustments as needed
- Manage operational escalations and ensure deployments meet customer and business goals
- Lead troubleshooting, testing, repairing, and servicing of technical equipment
- Maintain expertise in BLE, RF, and wireless IoT technologies
- Monitor sensor/device performance in real-world field environments
- Partner closely with Customer Success Managers, Solution Engineers, and internal technical teams
- Provide outstanding customer-facing support during field visits
- Share field learnings and data insights across the organization to drive continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
