Field Operations Program & Strategy Manager (Remote PST)

Pair Team

2d•$95,000 - $115,000•Remote

About The Position

Pair Team is continuing to expand how we deliver care beyond the screen. As our Field Operations Manager, you’ll play a critical role in shaping how in-person care is planned, executed, and scaled across markets. This role owns the operational foundation behind field-based visits, ensuring care teams have clear standards, effective tools, and the right support to deliver high-quality in-person encounters. You’ll focus on building systems and processes that enable consistency and accountability across care teams, while partnering closely with Operations, Clinical, and regional leaders as in-person care models evolve. This is an opportunity to step into a highly visible role with meaningful ownership, where your work directly impacts patient experience, care team efficiency, and health plan performance.

Requirements

5+ years of experience in healthcare operations, field operations, or care delivery programs
Experience building, scaling, or improving in-person or field-based operational models
Proven ability to translate health plan or payer requirements into clear, repeatable workflows
Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders
Prior people management experience, including coaching and developing operational or coordination teams
Strong operational judgment with the ability to identify systemic issues and design sustainable solutions
Comfort working with data and metrics to assess performance and drive continuous improvement
Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently
Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms
Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment

Responsibilities

Own the design, execution, and ongoing improvement of Pair Team’s in-person care delivery operations
Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins
Translate health plan and payer requirements into clear, repeatable operational processes for care teams
Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection
Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination
Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently
Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows
Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review
Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards
Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends
Use data to identify gaps, recommend process improvements, and inform operational decisions
Support operational changes and new program launches as in-person care models evolve across markets
Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams

Benefits

Competitive salary: $95,000 - $115,000 (depending on experience)
Equity compensation package
Flexible vacation policy – take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!