Field Operations Specialist

Connect America

7d • Onsite

About The Position

As a Senior Living Field Service Technician you will be responsible for the installation, maintenance, and repair of nurse call systems in senior living facilities. You will work directly with facility staff, ensuring that all systems function efficiently and effectively, and providing solutions to any issues that arise.

Requirements

• High School diploma required; technical degree or certification in electronics, electrical engineering, or a related field preferred.
• Minimum of 2 years experience in field service, preferably in a technical environment with a focus on low voltage wiring and system installations.
• Strong customer service philosophy, demonstrated through demeanor, approach to relationships with employees and customers
• Ability to manage installations within the context of the company’s strategic objectives
• Planning, organization and effective time management skills
• Excellent interpersonal skills; excellent listening skills and approachable style with emphasis on sensitivity to others
• Strong analytical skills; creative problem-solver
• High level of professionalism and integrity
• Strong teamwork ethics.
• Ability to travel up to 95% (air/auto).
• Ability/dexterity to install hardware
• Ability to lift up to 50 pounds
• Ability to climb stairs and ladders

Responsibilities

• Installation and Setup: Install and configure Lifeline Senior Living emergency nurse call systems, access control, wander management systems, and structured wiring according to technical specifications and client requirements. Ensure systems are operational and meet quality standards before handing over to clients.
• Maintenance and Repairs: Perform routine maintenance and repairs on Lifeline Senior Living nurse call systems, including troubleshooting and resolving technical issues promptly. Replace faulty components as needed. Provide Tier II support to staff during escalated calls.
• Sales Support: Provide support for the sales and project management teams on site surveys and system designs.
• Customer Support: Provide on-site support to facility staff, completing on-site training/demonstration and guidance on the use of nurse call systems. Address and resolve any customer inquiries or concerns in a professional and courteous manner.
• Documentation: Maintain accurate records of installations, service calls, and site visits including detailed descriptions of issues encountered, solutions provided, and any parts or equipment used. Complete and submit service reports in a timely manner. Prepare standard statistical reporting regarding performance metrics, speed to install, and equipment compliance for management team.
• Compliance: Adhere to all safety regulations and industry standards during installation and maintenance. Ensure that all work is performed in compliance with relevant regulations and protocols.
• Collaboration: Work closely with the engineering and customer service teams to provide feedback on system performance and suggest improvements or upgrades.Provide input to user training manuals, procedures and specifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED