Field Partner Support Coordinator

Sub-Zero Group•Madison, WI

About The Position

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. The Field Partner Support team of 8 provides assistance to our partners in the US, Canada, and International Markets. They are an integral part of our larger, world-class customer service team at Sub-Zero. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Requirements

High School Diploma or equivalent
2+ years office administration or customer service experience
Strong financial transaction understanding

Responsibilities

Handle partner reimbursements and credits/debits as appropriate
Review claims prior to payment for repairs done in and out of warranty
Collect customer payments for product replacements and employee sales
Coordinate product replacements by entering orders, notifying installers and working with warehouse staff to ensure timely installation and product return
Manage product, sales accessory, and service parts shipment exceptions
Process financial transactions for our partners and customers
Work closely with internal departments (Sales, Warehouse, Finance, Supply Chain) as needed to provide a high level of customer service