Field Product Advisor
About The Position
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Field Product Advisor to support the Greater Twin Cities market. You will serve as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence. You will: Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance. Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards. Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams. Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards. Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.
Requirements
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
- Demonstrated ability to manage and collaborate with third-party service providers.
- Travel required up to 50% depending on region and event activity.
Nice To Haves
- background in pool equipment, HVAC, plumbing, electrical, or similar trades
- bachelor’s degree
Responsibilities
- Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
- Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
- Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
- Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
- Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.
Benefits
- health benefits
- a generous 401(k)
- employee stock purchase program
- disability benefits
- life insurance
- critical illness insurance
- accident insurance
- parental leave
- caregiver leave
- tuition reimbursement
- plus paid time off and wellness programs to encourage a healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
