Field Service Associate I-II (Semiconductor) (30931)

EBARA TECHNOLOGIES INCORPORATED • Phoenix, AZ

1d • $30 - $35 • Onsite

About The Position

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking

Requirements

• High School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.
• Strong time management skills.
• Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers off-site.

Nice To Haves

• Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

Responsibilities

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems.
• Perform preventive maintenance with little supervision.
• Order, expedite and notify customers or management when replacement of product is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintain clean and safe working environment compliant with Ebara and customer safety policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED