Field Service Engineer 3
About The Position
• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams • Able to perform equipment upgrades • Able to work independently • Develop strong customer relationships at multiple levels in the customer organization. • Manage customer's expectations • Manage day-to-day service activities at assigned customer sites • Work with end users to schedule work tasks as required • Report and track activities including installations and equipment issues • Perform preventative and corrective maintenance tasks as necessary • Compiles data for and prepares regularly scheduled or special reports, analysis, and statements. • Interfacing with customer on technical matters • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results. • Process experience desired to be able to run and perform basic process troubleshooting • Drives key projects to improve equipment performance • Travel as needed to support customers • Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations • Support other projects as assigned by management • Other duties as assigned
Requirements
- Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
- Associates degree in electronics or equivalent experience in the electronics field
- Domestic or international travel required up to 90% and may have a short notice of 24 hours
Nice To Haves
- Process experience desired to be able to run and perform basic process troubleshooting
Responsibilities
- Perform installation, calibration, repairing and maintenance of equipment at customer site
- Troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
- Perform equipment upgrades
- Develop strong customer relationships at multiple levels in the customer organization.
- Manage customer's expectations
- Manage day-to-day service activities at assigned customer sites
- Work with end users to schedule work tasks as required
- Report and track activities including installations and equipment issues
- Perform preventative and corrective maintenance tasks as necessary
- Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
- Interfacing with customer on technical matters
- Drives key projects to improve equipment performance
- Travel as needed to support customers
- Drives key metrics such as costs, uptime, safety, and parts availability
- Support other projects as assigned by management
- Ensure all safety requirement are satisfied and current as per local and corporate requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
