Field Service Engineer (EM) (REMOTE Dallas/DFW)

Thermo Fisher Scientific • Richardson, TX

5d • Remote

About The Position

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Engineer II supporting Thermo Fisher Scientific’s Materials & Structural Analysis Division (MSD) Electron Microscopy (EM) portfolio, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, semiconductor, materials science, and healthcare environments, you'll install, maintain, troubleshoot, and repair advanced electron microscopy systems and related analytical instrumentation while providing exceptional customer service. This position offers opportunities to work with cutting-edge electron microscopy technologies such as scanning and transmission electron microscopes (SEM/TEM), focused ion beam (FIB) systems, and related accessories, supporting customers who are driving breakthroughs in nanotechnology, life sciences, materials characterization, and semiconductor development.

Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, Materials Science, or related technical field
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation, schematics, and vacuum/electronic system diagrams
• Valid driver's license and ability to travel up to 50–75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory, cleanroom, and industrial environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Demonstrated success in meeting customer satisfaction goals

Nice To Haves

• Additional relevant certifications are advantageous
• Experience with electron microscopy systems (SEM, TEM, FIB) or similar high-precision analytical instrumentation preferred
• Experience with ultra-high vacuum systems and high voltage equipment preferred

Responsibilities

• install
• maintain
• troubleshoot
• repair advanced electron microscopy systems and related analytical instrumentation
• providing exceptional customer service
• effectively train and support customers on electron microscopy system operation and basic applications
• documenting service activities and preparing detailed reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees