Field Service Engineer- Seattle, WA
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. What you'll do: Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Requirements
- Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.
- Ability to travel - list specifics 35% travel, overnight, within territory or locations
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
Nice To Haves
- Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.
Responsibilities
- meeting the daily service repair needs of the customer's equipment
- driving customer satisfaction through Service Excellence
- Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory
- maintain regular communication with customers to ensure resolution and accurate follow-up
- utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
- drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Benefits
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
