Field Service Engineer

Hamilton Storage Technologies • Des Moines, IA

6d

About The Position

Hamilton Storage is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in Franklin, Massachusetts and Ems, Switzerland, we sell and service our products through a combination of direct and distribution channels to customers around the world.
A career with Hamilton Storage ("HST") is an experience where our employees are energized and are aligned to provide the best in in class cold storage automation as well as automated bench top devices. Hamilton Storage, the subsidiary of Hamilton Robotics, is an innovative manufacturer and distributor of robotic freezers and benchtop devices to support laboratory automation. We are seeking a Field Service Engineer III in the Northeast based near a major airport.
The Field Service Engineer is a position based out of Des Moines, IA and will be responsible for all Field Service activities servicing Hamilton Storage instruments.

Requirements

• A high level of self-motivation to assist customers and service people to overcome any problems that they may have which relate to our instruments in a timely manner
• Expert in automation
• Excellent communication skills, which are appropriate for a customer-facing role
• Hardworking and enthusiastic with exceptional attention to detail
• Make decisions and act for customers based on knowledge and experience
• Capable of working under pressure without compromise
• Capable of working independently and in a team
• Must be able to travel and be flexible subject to Business requirements
• Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time
• Willingness to work additional hours and the flexibility to work overtime as and when required
• 2 + years of field service experience. Experience in the Biomedical field is an advantage.
• A.S. or B.S. in engineering or similar discipline, or equivalent experience as determined by department manager
• Experience in automation, robotics, or similar fields, is essential.
• Being fluent in English is required.

Nice To Haves

• Experience working with customers in the life science/clinical/pharmaceutical field would be an advantage

Responsibilities

• Configures, troubleshoots, and maintains products and equipment
• Identifies, analyzes, and repairs product failures.
• Provides onsite and remote technical support to our customers
• Provides remote support via phone, e-mail, and computer
• Provides on-site field service, repairs, and quality checks
• Troubleshoots electrical to the circuit board level
• Troubleshoots mechanical to the component level
• Builds strong professional working relationships with customers and companies
• Follows laboratory safety practices as defined by the Company and/or the customers’ site safety code
• Responsible for learning, knowing, and adhering to department and company standards and procedures
• Clearly and accurately completes documentation on time by utilizing D365 to write Service Reports, RMAs, and Postproduction Complaints
• Shares knowledge with others using provided forum applications.
• Mentors new FSEs by joining them in the field following initial training sessions to build skillsets and professional confidence.
• 25% day travel within local area and Mid-west travel up to 50% outside local area.

Benefits

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive compensation
• Excellent benefits package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more
• Drug-free workplace
• It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree