Field Service Manager (Ashbrook)

Alfa Laval • Houston, TX

1d • $97,000 - $120,000 • Hybrid

About The Position

As a Field Service Manager for Ashbrook products, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role connects Sales and Technicians to drive execution and commercial impact. This is a hybrid position located in Houston, TX, Warrington, PA, Greenwood, IN or Richmond, VA.

Requirements

• You have post‑secondary technical education or an Associate’s/Bachelor’s degree preferred, and you bring:
• A minimum of 5+ years of field technical or technical /commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products and/or belt-presses (Ashbrook).
• Experience in project management and engineering
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 50% or more, including to remote areas.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

Benefits

• Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more.
• At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package.
• We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right.
• These considerations can cause your compensation to vary and will also be dependent on your location.
• The base salary for this role is typically $97,000 – $120,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree