Field Service Representative Analyst (TS/SCI)

General Dynamics Information Technology • Virginia Beach, VA

14h • Onsite

About The Position

Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you’ll enable the success of the most critical government missions and the growth of a meaningful career. MEANINGFUL WORK AND PERSONAL IMPACT As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.

Requirements

• Experience fusing intelligence capabilities in support of operations
• Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration
• Prior experience with Palantir Gotham
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
• Ability to work independently and as part of a team
• Minimum 4 years military experience
• Ability to travel and work on-site, with OCONUS travel rotation
• Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
• Role requirements: 5 days onsite; one 3-month deployment per year to Middle East

Nice To Haves

• Recent hands-on experience with Palantir platforms
• Experience briefing high-level military stakeholders
• Special Operations experience
• Experience with Palantir Gaia and Foundry

Responsibilities

• Provide desk-side training to analysts.
• Train analysts/operators in a classroom setting
• Provide onsite support to advance team efforts through direct engagement with users to troubleshoot issues, gather feedback on capabilities and data integrations, iterate directly with users on new capabilities and provide training and support as required.
• Attend customer meetings and develop strong relationships and advocacy within the customer organization at all levels.

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed