Field Service Representative (FSR)
About The Position
i3 is seeking a skilled Field Service Representative (FSR) to support the MALET JSIL Aircrew Trainer (MJAT) system, which is integrated with the MQ-9 Ground Control Station (GCS). This position supports Air Force and Air National Guard installations across the continental United States (CONUS). The FSR will provide technical expertise, system integration, and software/hardware support for flight simulators, ensuring readiness and effectiveness of RPA (Remotely Piloted Aircraft) training operations. This role requires strong technical aptitude, familiarity with military systems, and a willingness to travel to support fielded units. The successful candidate will interface directly with system end-users, ensuring mission success through dependable support and innovation.
Requirements
- Bachelor's degree in a related field and 3 + years of experience preferred. Additional years of relevant experience can be substituted for a degree.
- Proficiency in Windows, UNIX/Linux, VMware ESX, and Java technologies
- Understanding of wired networking concepts
- Intermediate knowledge of Cisco and Juniper firewalls
- Exposure to cloud computing platforms
- Ability to author and maintain technical documentation
- Strong grasp of the systems development life cycle for system sustainment
- Familiarity with RPA Ground Control Systems from a maintainer, operator, or integrator perspective
- Active TS/SCI clearance is preferred. Active Secret clearance is required.
- Knowledge of office administration and procedures.
- Exceptional judgment capabilities and relationship management skills.
- Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
- Interact with a diverse array of customers and staff in a professional and courteous manner.
- Work independently with accountability for accurate and complete results.
- Be extremely organized and exceptionally detail oriented.
- Work well both independently and in a team environment.
- Be energized by a fast-paced work environment.
- Must be able to communicate with others effectively.
- Analyze information and respond appropriately.
- Manage time wisely and prioritize tasks.
- Provide superior customer service.
- Multi-task in a pleasant manner.
- Work well under pressure.
Nice To Haves
- Experience applying security controls to Windows and Red Hat Enterprise Linux environments, including DISA STIG implementation
- Experience with MQ-9 Reaper or legacy MQ-1/MQ-9 simulator maintenance and integration
- Prior exposure to UAV/RPA systems and Air Force RPA GCS variants
- Experience with TACSIT solutions and Internet Relay Chat clients
- Experience with Clear-Com communication systems
- Networking experience with Distributed Mission Operations (DMO) and Live Virtual Constructive (LVC) environments
Responsibilities
- Provide on-site support for MJAT Trainer systems, including: installation and setup, operational training, and training scenario and documentation development based on current tactics, techniques, and procedures (TTPs)
- Track and maintain system configurations, hardware inventories, and component failures
- Deliver basic system troubleshooting and maintenance training to unit personnel
- Maintain regular contact with supported units and coordinate simulator use for training events
Benefits
- Long-term financial security
- Higher job satisfaction
- Greater job security
- Personal and professional growth
- Great company culture
- Excellent insurance coverage
- 401(k) match
- Generous PTO
- Health and wellness incentives
- Tuition and certification reimbursement
- Countless opportunities to give back to the community through i3 Cares
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
