Field Service Representative

Carlisle Construction Materials•New York, NY

2d•$61,400 - $110,500•Remote

About The Position

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The Field Service Representative (FSR) is a remote position, responsible for creating their own schedule and working from home when not in the field. The FSR provides industry-leading technical and customer support to CCM’s Commercial Roofing customer base. This role manages warranty inspections, job-site training, warranty claim investigations, product support, and the preparation of internal and external reports. The FSR services a regional territory to ensure high-quality installation of Carlisle Construction Materials products through education, demonstration, and hands-on support. This position typically operates Monday–Friday, with occasional weekend work and travel as business needs require.

Requirements

Strong work ethic with the ability to work independently and manage multiple priorities.
Professional, positive attitude with excellent interpersonal and customer service skills.
Clear, confident verbal and written communication abilities.
Commercial roofing or general construction experience preferred but not required; CCM provides extensive onboarding and technical training.
Ability to understand construction-related terminology, documents, tools, products, and installation practices.
Strong attention to detail with the ability to assess both specific issues and overall project conditions.
Comfortable using technology, including Microsoft Office applications and CCM-specific software and hardware systems.
High school diploma or equivalent.
Minimum of three (3) years of construction or commercial roofing-related experience.
Valid driver’s license with a satisfactory driving record in accordance with company policy.

Nice To Haves

Associate or bachelor’s degree.
Previous roofing or construction experience (including internships or summer work).

Responsibilities

Understand and adhere to CCM and project-specific health and safety policies.
Schedule and complete final inspections for warranty issuance for Authorized Applicators.
Provide on-site technical assistance before, during, or after installation of warranted projects.
Educate and promote proper installation of CCM products and roofing systems.
Serve as the day-to-day technical expert within the assigned territory, providing timely and effective support to customers.
Conduct warranty claim and product investigations as required.
Deliver training presentations and hands-on demonstrations for new and existing Authorized Applicators to promote quality installations.
Build and maintain strong internal and external working relationships.
Prepare detailed written reports and correspondence for internal and external distribution.
Perform additional duties and responsibilities as assigned.