Field Service Representative

CCL Label • Sioux Falls, SD

1d

About The Position

Our cutting-edge technology makes the labels and packaging for the world’s
biggest and most famous brands right here in Sioux Falls, SD!

Who is CCL Label Food and Beverage?
A global supply chain leader and specialty packaging pioneer, CCL is the largest
label company in the world and provides innovative premium packaging solutions
to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty,
Automotive & Durables and Consumer markets worldwide. CCL Label is the world’s
largest converter of pressure sensitive and extruded film materials for
decorative, functional and information labels.

What do we do?
We begin with Innovation. We specialize in making the labeling and packaging
that helps you choose the best products every day.   A variety of decoration
technologies exist at CCL including digital, screen, offset, flexo, and
rotogravure printing. We also utilize combination presses that can combine the
different printing technologies and run them together with cold and hot
foil. CCL has state-of-the-art finishing equipment in place to supply labels
that live up to, and even exceed, customers’ expectations. Included are process
parameters like the reel winding and slitting tolerances. Material and/or
printing defects can be detected by automatic camera inspection systems and are
easily eliminated by the operators.

Our product line includes:
Pressure Sensitive Labels
Shrink Sleeves
Sustainability Labels
Special Effects Labels

We make packaging solutions for:
Premium Food and Beverage
Home Care & Laundry
Beauty & Personal Care

Join the team at CCL Label Food and Beverage Sioux Falls
Currently looking for a candidate with a great attitude and a desire to grow
their career in a fast-paced environment to fill a role as an Assistant
Operations Manager for 2nd Shift.

Requirements

• Strong technical knowledge of packaging and label materials, different print processes, label application equipment and upstream / downstream processes.
• Excellent critical thinking, organization and trouble-shooting mindset. Ability to explain technical concepts to non-technical individuals.
• Ability to lead on-site customer trials, work independently and manage deliverables and deadlines.
• Customer-focused mindset and a commitment to delivering exceptional service and building strong customer relationships.
• Effective communication internally and externally to ensure alignment and awareness of support activities and outcomes.
• Proficient in Microsoft Office Applications and other systems as required.
• Ability to travel overnight >50% of time to provide in-person support to customer sites.
• Extensive knowledge of packaging materials, labels and application equipment.
• Technical degree in a related discipline or 5+ years hands-on industry experience required.

Responsibilities

• Be the customer’s technical advisor and primary contact for label material and application-related questions, new label developments and defect troubleshooting on site.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues related to CCL label products.
• When not traveling, actively support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial support, reinforcing the benefits and service CCL Label provides.
• Provide timely reporting and feedback to CCL stakeholders following on-site trials and visits, documenting results via trip reports and Salesforce entries.
• Creates and delivers both internal and external technical label training as needed.
• Monitors industry trends and competitive activity, attends trade events, label equipment vendor visits and represents CCL label products and services within the industry
• Other duties as assigned.

Benefits

• CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed