Field Service Support Technician - TapTone

Teledyne Technologies Incorporated•North Falmouth, MA

3d•Onsite

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description About Teledyne TapTone Teledyne TapTone is a global leader in container inspection technology, delivering innovative solutions that help food, beverage, and consumer goods manufacturers ensure product integrity and quality. For more than 50 years, TapTone has pioneered advanced inspection systems—including leak detection, seal integrity testing, and fill-level verification—engineered for high-speed production environments. Headquartered in North Falmouth, Massachusetts, TapTone combines deep engineering expertise with a customer-first approach as part of Teledyne Technologies. Position Overview TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations. In this customer-facing role, you will diagnose, service, install, and support TapTone inspection systems at customer facilities across North America and, on occasion, internationally. You will work hands-on with sophisticated electro-mechanical equipment, ensuring optimal system performance while delivering a seamless customer experience from installation through ongoing service and repair. This position is based in North Falmouth, MA and requires extensive travel to customer sites and trade shows. The successful candidate must be able to travel and obtain a U.S. passport.

Requirements

Minimum of 5 years of experience in a repair, technical support, or military technical training environment
Associate’s Degree or higher in mechanical or electrical engineering preferred, or an equivalent combination of education and experience
Strong technical background with proven electrical, electro-mechanical, and software troubleshooting skills
Advanced diagnostic, troubleshooting, and problem-solving abilities
Excellent verbal and written communication skills with strong interpersonal capabilities
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Due to the type of work at the facility and certain access restrictions, successful applicants must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)
Ability to lift, carry, and move equipment weighing up to 50 pounds
Ability to work in busy, industrial, and occasionally loud environments
Willingness to work occasional non-standard hours
Ability to stand for prolonged periods in factory or production settings

Nice To Haves

Experience using Salesforce or other Customer Relationship Management (CRM) tools
Prior experience working directly with customers in a technical, service, or sales-support capacity
Ability to work collaboratively as part of an extended service and support team

Responsibilities

Diagnose and troubleshoot technical issues related to TapTone inspection equipment
Perform on-site equipment repairs and preventive maintenance at customer facilities
Install new inspection systems and verify proper operation
Train customers on equipment operation, maintenance, and best practices
Provide technical support and expert guidance to customers and internal colleagues
Maintain accurate and detailed service records, reports, and documentation
Collaborate with fellow service technicians and internal teams to improve service procedures
Ensure compliance with all health and safety regulations during service activities
Prepare service reports detailing activities, findings, and equipment performance
Recommend system improvements, upgrades, or enhancements to improve performance and reliability