Field Service Team Lead

Sungrow USA Corporation

7h•$65,000 - $110,000•Remote

About The Position

This role supports areas of field Service operation within Sungrow USA related to commissioning, warranty, and Operations and Maintenance (O&M) of the expanding installed sites in the region. Reporting to the regional field service supervisor, this position is responsible for troubleshooting, repairing, maintaining, and commissioning support of PV inverters and ancillary equipment/ systems, usually at the customer’s site or at a staging yard/warehouse. This position will comply with the Safety Mandate, “ZERO HARM,” to ensure safe and efficient work and operation of the facility for all personnel and equipment. Ensures that personnel and safety issues are given priority to maintaining a safe and efficient working environment. Implements and enforces safety management policy and procedures regarding the facility: safety information, hazard analysis, safe operations/Maintenance Training, subcontractor compliance, plant integrity, work permits, emergency planning, and response.

Requirements

Associate’s degree in Engineering or Computer Science Discipline from an accredited university or college, or 3 years’ experience in renewable energy management
Proficient in the use of Microsoft Office, including Word, Excel, Outlook, PowerPoint
Motivated self-starter with complex problem-solving abilities.
A ‘completer-finisher’ taking accountability for ideas from inception to delivery in an environment that requires robust metrics to confirm the success.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts.
7 plus years of overall experience in a technical field or equivalent college degree
4 years of experience in solar inverters or BESS or equivalent college or vocational training
Must possess the ability to work with test equipment and hand tools as required.
Must be able to closely follow instructions and pre-established procedures/SOP to perform the ductions of the job
Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
OSHA, NFPA70A, Electrical Safety

Nice To Haves

Renewable industry experience is desired
Power Electronics experience is desired
OSHA 30 certificate within 12 months of date of hire
NFPA 70e certificate within 12 months of date of hire
Experience and/or certification with MV transformers a plus

Responsibilities

Own and manage daily and weekly service coordination and reporting, including technician assignments, job status, completion tracking, and open action items.
Consolidate, review, and submit field documentation (DARs, ESRs, JSAs, LOTO records, site reports, close-out packages) to ensure accuracy, completeness, and contractual compliance.
Serve as the primary administrative and operational support for the Field Service Supervisor, reducing day-to-day reporting and coordination workload.
Coordinate field execution logistics including scheduling, site access, tooling, spares, and vendor/contractor support.
Act as a first-level operational escalation point for technicians and contractors regarding scope clarity, scheduling conflicts, and procedural questions.
Track Preventive Maintenance, LTSA, commissioning, and warranty activities to maintain schedule adherence and execution visibility.
Manage contractor field administration, including daily activity reports, JSA submissions, work validation, and support of invoice review and verification.
Support field safety and compliance by ensuring required permits, JSAs, and LOTO documentation are prepared, reviewed, and archived; serve as safety second as required.
Support installation, commissioning, troubleshooting, and maintenance of string and central solar inverters and/or BESS systems, including PCS, batteries, and ancillary equipment, as needed.
Assist with investigation of plant issues (grid faults, inverter/PCS issues, utility transients; for BESS: SOC checks, module/component troubleshooting, hardware replacement, software updates).
Review technician’s work quality, troubleshooting narratives, and documentation; provide feedback and escalate trends to the Field Service Supervisor.
Coordinate with engineering, logistics, project management, and service leadership to support effective service delivery.
Maintain organized and timely submission of all service records in accordance with Sungrow, customer, and EPC requirements.