Field Service Technician 3

Gordon Flesch Company • Sioux Falls, SD

8d

About The Position

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience. In this role you will: Perform all duties of the Service Tech 2 role Diagnose and resolve complex hardware, software, and connectivity problems Resolve difficult and escalated issues to achieve customer satisfaction Serve as a Product Specialist on Production Equipment and/or acting as a backup DSS when needed Work directly with manufacturers support representatives as need to provide support resolution Assist in mentoring and training of technicians Serve as a team lead in the absence of a Field Manager

Requirements

• High school diploma or equivalent
• Demonstrate proficiency on production machines and/or network connectivity
• Excellent organizational skills
• Excellent verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid drivers license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Nice To Haves

• Advanced understanding of electronics and mechanical systems.
• Advanced understanding of network connectivity

Responsibilities

• Perform all duties of the Service Tech 2 role
• Diagnose and resolve complex hardware, software, and connectivity problems
• Resolve difficult and escalated issues to achieve customer satisfaction
• Serve as a Product Specialist on Production Equipment and/or acting as a backup DSS when needed
• Work directly with manufacturers support representatives as need to provide support resolution
• Assist in mentoring and training of technicians
• Serve as a team lead in the absence of a Field Manager

Benefits

• Medical
• Dental
• Personal Time
• Vacation Time
• 401(k)
• 401(k) match
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees