Field Service Technician/Engineer - End of Line Machinery

Barry-Wehmiller•Romeoville, IL

5d•$26 - $45•Onsite

About The Position

At BW Packaging , we are at the forefront of the industry when it comes to designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers, automated can-end and product-handling equipment, cartoning, case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll-fed, and shrink-sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers, and destrappers. Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60-75% of the time. We are seeking skilled Field Service Technicians or Engineers who are passionate about delivering high-quality customer service and are adept at finding innovative technical solutions.

Requirements

A two-year post-high school diploma/certificate in electro-mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 5 years relevant experience.
Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices.
Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals.
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of leaders, clients, and customers.
Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries.
Strong interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team.
Advanced knowledge of VFD functions, operations, and programming.
Proficiency in interpreting and troubleshooting pneumatic and electrical schematics.
Ability to troubleshoot wiring and complete I/O checks.

Nice To Haves

Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging.
HMI programming knowledge of GE Proficy, Exor and Allen Bradley desired
Motion control experience with Allen Bradley and Control Techniques/SyPT desired
Bilingual in English/Spanish is a plus.
Robotics experience is advantageous.

Responsibilities

Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction.
Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices.
Cultivate and maintain strong customer relationships through effective communication and diplomacy.
Collaborate with team members to optimize efficiency and effectiveness in service delivery.
Build and maintain customer relationships.