Field Service Technician I

Empire Technological Group Ltd • Paradise, NV

6m • Onsite

About The Position

Empire Technological Group Limited dba Aruze Gaming Global is looking to add a Field Service Technician I to our team!

Las Vegas

Requirements

• High School Associated Electronic Degree or a related field or equivalent
• Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
• Strong written, and oral communication skills.
• Excellent customer service skills and ability to multi-task and manage priorities.
• Ability to work independently either individually or within a team structure with minimal direction.
• Have strong organizational and analytical skills and good follow-through required.

Responsibilities

• Act as the highest level of technical support, handling complex and critical technical issues escalated from Field Service Technicians I and II.
• Troubleshoot and resolve intricate problems related to gaming machines, consoles, peripherals, and software.
• Install, remove, convert, troubleshoot/repair, set options, and perform preventative maintenance of company games in a field environment.
• Lead and coordinate large-scale installations, upgrades, and maintenance projects at customer sites.
• Mentor and coach junior technicians, assisting them in resolving challenging technical issues and fostering their professional development.
• Read and translate schematic diagrams, with the ability to teach others.
• Devise conversion instructions from configuration comparisons, lead small conversion projects, and display ability basic planning and scheduling.
• Assist with on-site visits to high-priority or technically demanding locations when necessary.
• Collaborate with other technicians to address complex service tasks efficiently.
• Perform in-depth root cause analysis of recurring technical problems and equipment failures.
• Implement corrective actions and preventative measures to minimize future issues.
• Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
• Must be able to effectively manage time each week.
• Must be able to be licensed in several jurisdictions.
• Perform on-call duties 24 hours a day, 7 days a week.
• Other duties as required and/or assigned.

Benefits

• 401(k)
• Medical, Dental, Vision
• Life insurance
• Paid Time Off
• Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED