Field Service Technician (Field Based) Cleveland, OH
About The Position
Field Support Engineer – Cleveland, OH Step into a role where your technical talent makes a real impact. BD Parata is looking for a motivated Field Support Engineer who wants to grow, innovate, and help shape the future of pharmacy automation. Join a mission-driven team dedicated to improving healthcare Experience continuous learning, growth, and support Work with cutting-edge technology that is transforming pharmacies Be part of a culture built on collaboration, authenticity, and innovation Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Cleveland, Ohio regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Please visit the link below for more information regarding BD Parata Pharmacy Automation products. https://parata.com/
Requirements
- High School Diploma with 3-5 years of field service experience, complemented by strong mechanical proficiency and ability to use standard hand tools for complex subsystem disassembly and reassembly.
- Proficient knowledge of multiple Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office applications is required for successful performance in this role.
- Must possess extensive understanding of basic computer networking, including the ability to use Windows tools to identify network and PC information, plus knowledge of router and switch setup and operation.
- Demonstrated ability to navigate file structures to locate and edit configuration and XML files, ensuring proper system functionality and customization.
- Understanding of PC ghosting and re-imaging processes to efficiently restore, duplicate, and deploy system configurations across multiple devices.
Nice To Haves
- Associates degree or equivalent experience in a S.T.E.M or technical related field
Responsibilities
- Deliver world-class customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.
- Ensure maximum uptime and customer satisfaction by maintaining equipment properly and proactively identifying and resolving potential issues before they impact operations.
- Instruct customers on proper operation and maintenance of BD Parata's pharmacy automation products, respond to service requests within SLA requirements, and collaborate with team members to resolve complex technical problems.
- Provide detailed documentation of issues and resolutions in Salesforce Field Service Lightning, while offering constructive feedback to management and engineering teams to drive product improvements and operational efficiency.
- Demonstrate willingness to assist with new product implementations, travel outside the local region when required, and provide coverage during weekends and holidays to ensure continuous customer support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
