Field Service Technician

Veteran Hiring Solutions•Billerica, MA

7d•$75,000 - $95,000•Hybrid

About The Position

This position exists to build, commission, troubleshoot, and optimize industrial food processing equipment for major North American manufacturers. When production lines go down, the cost can exceed $40+ per minute. The mission of this role is to ensure equipment is assembled correctly, commissioned efficiently, and supported professionally—minimizing downtime and maximizing customer confidence. You are not only servicing machinery—you are representing the organization in the field. As demand grows, we need a technician who can: Take ownership of full equipment builds in the shop Travel to customer facilities to commission and train Diagnose and troubleshoot PLC -driven systems Deliver a high -level, professional customer experience This hybrid role is ideal for someone who values both structured shop work and the autonomy and visibility of field service. This is not a road -warrior -only position, and it’s not a static bench technician role. It’s a balanced, high -impact technical position for someone who wants ownership, travel, and the opportunity to become a trusted technical authority in a specialized industrial space. If you take pride in solving problems, enjoy working directly with customers, and want a mix of shop -based build work and field execution—this role delivers both challenge and growth.

Requirements

Experience working with 480V industrial systems
Comfortable performing field wiring to motors and drives
PLC troubleshooting experience (Allen Bradley preferred)
Ability to modify/load programs and troubleshoot HMIs
Understanding of VFDs and motor control systems
Comfortable using a laptop for diagnostics
Light fabrication and mechanical assembly
Proficient with hand tools (ratchets, wrenches, sockets)
Ability to install pumps, motors, and components
Ability to read electrical and mechanical drawings
Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.

Nice To Haves

Naturally curious and mechanically inclined
Electrically biased with strong troubleshooting mindset
Calm under pressure when equipment is down
Professional and confident with customers
Comfortable working independently
Enjoys variety: shop structure + field autonomy

Responsibilities

Own Equipment Builds in the Shop: Take full responsibility for assembling assigned machinery in your bay. Perform mechanical assembly, panel mounting, and field wiring on energized 480V systems.
Commission Equipment Nationwide: Travel Monday–Friday to install and commission equipment at customer facilities across the U.S. (occasional international travel possible). Ensure safe startup, operational accuracy, and production readiness.
Troubleshoot Controls & PLC Systems: Diagnose issues using laptop -based tools. Work primarily with Allen Bradley systems (MicroLogix transitioning to CompactLogix), HMIs, and variable frequency drives.
Train Operators & Maintenance Teams: Provide hands -on instruction to operators, maintenance, and sanitation teams. Help customers optimize product performance and machine efficiency.
Support Maintenance & Breakdowns: Respond to scheduled maintenance shutdowns and occasional short -notice service calls.
Represent the Brand Professionally: Be the trusted technical expert customers call first. Field service drives long -term growth.