Field Service Technician - Phoenix, AZ

Ranpak • Phoenix, AZ

1d

About The Position

The Field Service Technician services Ranpak equipment, including preventative maintenance, installation, troubleshooting issues, and responding to customer/distributor complaints and requests.

Requirements

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)
• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Responsibilities

• Troubleshoots customer machine problems in person or over the phone to successful resolution
• Generates orders for required parts needed
• Travels as required to end users to perform service
• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Assists distributors in installing new machines and machine upgrades
• Submits activity reports and other required documentation
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed