Field Services Engineer, USAF (Onsite in San Antonio, TX)

Dataminr•San Antonio, TX

28d•Onsite

About The Position

See yourself at Dataminr We are seeking a hands-on, customer-facing facing and mission-focused Field Services Engineer to support the deployment and growth of a large US Air Force system. This is an on-site role in San Antonio, TX. This role is ideal for a hands-on keyboard engineer who thrives in operational environments where real-world missions rely on your work. If you enjoy direct customer interaction and can translate complex system behaviour into actionable deployment steps, and troubleshooting paths. If you are motivated by improving how users execute cyber operations rather than simply maintaining systems. If you enjoy solving problems that emerge in dynamic environments - whether that involves diagnosing connectivity failures, understanding permissions and access flows, or adapting to new tools coming online. If you are comfortable being the technical point person for field operators, mission teams, and leadership, and you naturally earn trust by being responsive, competent, and composed. If your passion is for enabling teams, not just implementing technology, but ensuring people understand it and can rely on it with confidence, then this role is for you. Active TS or TS/SCI or obtainable clearance, or experience working in classified settings, is required for this role. AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here. Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

Requirements

Hands-on Linux administration experience
Strong troubleshooting and research ability in complex environments, knowledge of computer networking, routing, and connectivity workflows
Experience with Docker and/or Kubernetes deployment
Experience working with mission-aligned operators or cyber organizations.
Ability to teach, onboard, and guide users of varying technical experience
Experience with cyber hunt teams, IR teams, or network defense operations.
Familiarity with secure enclave operations (NIPR/JWICS/SIPR or equivalent).
Exposure to automation or scripting for configuration scaling
Experience authoring SOPs or structured training documentation
Ability and willingness to travel (~30%)
Active TS or TS/SCI or obtainable clearance, or experience working in classified settings, is required for this role.

Responsibilities

Deploy and configure USAF cyber kits across multiple hardware platforms
Troubleshoot live issues under operational conditions
Support threat hunting teams, cyber protection teams, and mission operators directly
Train analysts, operators, and engineers on best-use practices for Polarity and related tools
Serve as the “train-the-trainer” lead, building repeatable onboarding and instructional content
Work with platforms such as Docker, Kubernetes, Linux, secure enclaves, and classified infrastructures
Contribute insights that shape future features, SOP documentation, and operational workflows
Support expansion into multiple theaters and operational units as the deployment footprint scales to 550+ kits

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