Field Services Engineer
About The Position
We are seeking a Field Services Engineer to support and maintain IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. About Cognizant’s CIS Practice: Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery Provide support in Infrastructure incidents/changes/escalations (Topdesk) Deploy hardware and software (servers, network equipment, cloud instances/services) Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects) Set-up and maintain the IT Documentation & Monitoring Create SOP, Knowledge articles for known issue-resolution User onboarding, offboarding Meeting room set up onsite for events Work with local vendors
Requirements
- Prior experience of Deskside Engineering or Field Services.
- Available for Off-business hours support during critical outages. (On call Rotation Schedule)
- Knowledge and support experience with Windows upgrades, iOS devices.
- Experience with Windows Server solutions/roles, imaging and troubleshooting computers, configuring mobile devices.
- Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
- Experience with network printer troubleshooting
- Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)
Responsibilities
- Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
- Provide support in Infrastructure incidents/changes/escalations (Topdesk)
- Deploy hardware and software (servers, network equipment, cloud instances/services)
- Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
- Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
- Set-up and maintain the IT Documentation & Monitoring
- Create SOP, Knowledge articles for known issue-resolution
- User onboarding, offboarding
- Meeting room set up onsite for events
- Work with local vendors
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
