Field Services Hawaii Site Lead

Leidos • Honolulu, HI

6d • $48 - $57 • Onsite

About The Position

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Communications Network Engineer to support multiple sites in Hawaii as one of the key members of the Field Services team. The candidate will be responsible for overall network operations support for a broad range of programs including response to outages, troubleshooting, and evaluating various components of the network at Pearl Harbor, Commander, Pacific Fleet, Makalapa, and US Indonesia and Pacific Command, Camp Smith. Duties include providing first response in support of various VIPs network and client services. Support level duties may include troubleshooting and testing, while coordinating with other capabilities, communication with customer POCs, and Leidos management. Responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing and servicing of network equipment. Hawaii Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support. Premier support is required to support the high tempo and mission critical operations of the CPF and INDOPACOM staff including elevated services to assigned Flag Officers/Senior Executive Service and associated staff. The work location for this position will be at Leidos facility and will require the ability to: Travel on island to various customer locations, primarily Naval Base Pearl Harbor, CPF Makalapa, and Camp Smith. Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders. Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time. Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer). Judge distance between objects to work safely on ladders and in confined spaces. Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

Requirements

• Must be a US Citizen and possess an active DoD Secret Clearance.
• BS degree and 4 years of prior relevant experience.
• Will accept HS diploma with 8 years of prior experience in lieu of a degree.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification, Cisco Certified Network Associate (CCNA).
• Must demonstrate expertise in IT Enterprise Operations and Network Operations.
• Experience with Microsoft Windows OS, version 10.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Advanced network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Nice To Haves

• Organized and detail-oriented.
• Strong leadership skills.
• Self-motivated/ self-directing.
• Strong collaboration, prioritization, and adaptability skills required.
• Relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
• Analytical thinking; thinking out of the box.
• Ability to effectively communicate with all organizational levels (SME to Senior Management).
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Responsibilities

• Ability to access all necessary communication closets and configure and deploy network equipment within the Area of Responsibility (AOR) listed.
• Knowledge in changing VLANs on network port configurations, to assist in incident management.
• Ability to split working hours daily between two sites, Makalapa, Pearl Harbor, and Camp Smith.
• Ability to configure and optimize network servers, hubs, routers, and switches.
• Ability to pull switch activity logs, as well as switch capacity reports.
• Perform port activation, deactivation, and logical moves on switches, in support of emergent MAC moves.
• Ability to engage and escalate problems the SMIT Network Operations and/or Command Center for support for incidents/problems exceeding their capabilities or networking privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees