Field Services Technician I

Nexus Water Group

2d • $22 - $24 • Onsite

About The Position

Join a dedicated team that serves as the frontline connection between our customers and the water system. As an entry level Field Services team member, you’ll support accurate meter reading, service connections, and customer issue resolution, all while learning from experienced professionals and gaining hands-on experience in essential field operations. This role is key to ensuring our systems reflect real world conditions and our service meets the highest standards.Work Location and Schedule
Primarily based in West Covina, California
Regular business hours: Monday through Friday 7:30am - 5:00pm
May require overtime, nights and weekends as needed
May require local travel to other locations within our service areas in Southern California

Requirements

• Demonstrates knowledge of water system operations, treatment processes, and relevant regulations.
• Shows the ability to perform calculations, follow instructions, use tools properly, identify equipment issues, make sound decisions, interpret data, and manage time well.
• Communicates clearly and professionally with internal and external customers to ensure understanding and build strong working relationships.
• Follows OSHA safety standards, uses protective equipment correctly, identifies hazards, and prioritizes safety at all times.
• Operates company vehicles safely, applies defensive driving techniques, and follows all laws and policies.
• Completes and submits required administrative forms and documents accurately and on time.
• Uses software systems and mobile devices to enter data, manage work tasks, and communicate effectively.
• High school diploma or equivalent required.
• Minimum of 1 year working in industrial, manufacturing, or utility environment, including driving for work purposes; no prior experience with Field Services functions required.

Responsibilities

• Reads and records accurate meter data using handheld devices.
• Identifies issues such as stopped, unreadable, leaking, or damaged meters and facilities.
• Coordinates with Billing to ensure timely and correct reads; completes re‑reads as assigned.
• Reads analog and AMR meters, performs flow tests, extracts AMR data logs, and updates GPS information.
• Identifies hazardous or difficult‑to‑read meters and ensures safe access.
• Reports needed repairs or replacements for water facilities along the route.
• Replaces broken meter box tops and boxes as required.
• Secures or corrects damaged or leaking facilities using appropriate tools and safety equipment.
• Performs meter shutoffs, turn‑ons, and locks for non‑payment or move‑ins/move‑outs.
• Records meter reads and enters correct solution codes in the ERP system.
• Communicates professionally with customers and staff, providing clear explanations and solutions.
• Completes field service requests such as move‑ins/outs, bill inquiries, pressure issues, leaks, no water, facility checks, damaged meters, and door tags.
• Handles reconnects, disconnects, reseals, illegal hookups, flooding meters, and data log requests.
• Applies tariffs and General Order 103A.
• Troubleshoots billing issues and resolves estimated reads.
• Performs pressure tests and completes service connections and reconnections.

Benefits

• Competitive Salary: $21.59-23.59/hour
• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
• Health and Wellness Benefits: The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED