Field Support Technician Advisor
About The Position
Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client’s global missions. Work is performed at the customer site(s). Responsibilities: Provide expert and second-tier technical support and analysis to field engineers and technicians. Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Test, train, and field support to customers regarding technical aspects of designated systems and services. Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements. Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provide training to customers. Partner with developers and engineers to reduce reoccurring incidents. Answer questions about installation, operation, configuration, customization and usage of designated systems and services. Review and develop technical documents . Travel/TDY my be required CONUS and OCONUS as required to support the customer's mission Position is Contingent on Contract Award
Requirements
- Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
- Minimum of 8 years relevant experience with bachelor’s degree ; Minimum of 6 years with master’s degree ; Minimum of 3 years with PhD or 12+ years of relevant work experience can be used in lieu of a degree .
- Current CISSP or Security + Certification.
- Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
- Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory . )
- General knowledge of networking .
- Possess good oral and written skills .
- US Citizenship is required to hold this clearance.
Nice To Haves
- Active TS/SCI with Poly clearance.
- C urrent VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
- Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox , MS Hyper-V, Citrix, Azure, AWS, etc.
- Experience with Docker and Kubernetes .
- Experience with Terraform or Ansible .
- Experience with Dell PowerFlex .
- Experience working in a large enterprise environment .
- Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration .
- Computing Environment compliance .
Responsibilities
- Provide expert and second-tier technical support and analysis to field engineers and technicians.
- Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Test, train, and field support to customers regarding technical aspects of designated systems and services.
- Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
- Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provide training to customers.
- Partner with developers and engineers to reduce reoccurring incidents.
- Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
- Review and develop technical documents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
