Field Support Technician

TEKsystems • Saint Paul, MN

2d • $30 - $40 • Onsite

About The Position

The Field Support Technician provides on-site technical support and maintenance for end-users' computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.

Requirements

• Desktop
• Support
• Troubleshooting
• Hardware
• Customer service
• Technical support
• Help desk support
• Imaging
• sccm
• Windows 10
• windows 11
• ios
• MacOS
• Office 365
• servicenow
• itsm
• intune
• jamf
• intune autopilot
• active directory
• networking
• Airport or regulated environment exposure
• Intune, Jamf, SCCM, Autopilot
• Active Directory & Group Policy
• Networking fundamentals
• CompTIA A+
• Microsoft Fundamentals
• CompTIA ITF+
• Executive support experience
• AV / conference room support
• Multitasking and prioritization

Responsibilities

• Diagnosing and resolving hardware and software issues
• Deploying new devices
• Performing hardware upgrades
• Maintaining accurate inventory records
• Collaborating with cross-functional teams to support various IT initiatives

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed