Field Systems Engineer

Heads Up Technologies • Kirkland, WA

2d • $110,000 - $130,000 • Onsite

About The Position

Join our small team that makes world-class Audio/Video hardware and software for the Business Jet industry. We are looking for a skilled and customer-focused Systems Engineer to join our team. As a Field Systems Engineer, you will provide frontline technical support and troubleshooting, engage with customers to understand their needs and provide solutions, and represent Innovative Advantage at tradeshows and industry events. You will work closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products or services.

Requirements

• Educational Background: BS in a related Engineering discipline or past Avionics Technician background.
• Experience: 2+ years of Systems Engineering experience in an aerospace-related field, or 5+ years as an Avionics Technician, with a strong focus on customer engagement.
• Ability to Travel: Up to 50% of time spent traveling to customer sites and industry events as needed, both within and outside the US.
• Communication Skills: Must have excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
• Technical Background: Experience with audio/video systems, aircraft electronics, and aircraft wiring diagrams.
• Technical Skills: Familiarity with Python, XML, databases, networking, and error log analysis.
• US Citizenship.

Responsibilities

• System Design:
• Develop tail-specific technical documentation:
• Configuration documents.
• Interface documents
• App GUI definition documents.
• Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.
• Set up and test proof-of-concept ideas for new products and system applications.
• Create system configuration files based on customer wiring/block diagrams.
• Create tradeshow and customer demo setups.
• Configure cabin control app interfaces using existing frameworks for specific aircraft installations.
• Customer Engagement:
• Communicate with customers to understand their technical requirements and business challenges.
• Assist customers in designing and implementing customized solutions that meet their specific needs.
• Share customer insights with internal teams to improve product design and end-user experience.
• Network and build relationships with target customers and related industry professionals.
• Stay current with industry trends, partners and competitors.
• System Integration and Testing:
• Develop test cases and procedures to provide system-level coverage for all product development specifications.
• Establish new ways to improve, expand, and streamline system testing for our products.
• Set up bench or SIL systems needed to recreate customer issues with specific configurations.
• Create and revise systems and qualification documentation for all products.
• Test cabin control apps using existing frameworks for specific aircraft installations.
• Technical Support and Troubleshooting:
• Provide technical support and troubleshooting (via email, phone, TeamViewer) for customers in a timely and efficient manner.
• Perform software updates and diagnostics analysis on fielded systems.
• Resolve customer issues quickly and escalate complex problems to senior engineers or developers as necessary.
• Participate in the support on-call rotation for nights and weekends.
• Provide onsite customer support for cabin system commissioning, including CMS configuration, audio system tuning, aircraft checkout, and troubleshooting.

Benefits

• A competitive compensation package, including medical, dental, and vision coverage.
• Medical & Dental Benefits first of the month following 30 days of employment
• 401k participation plus 3% employer contribution and 50% employer match for an additional 6% contributed
• 12 paid holidays
• 3 weeks PTO accrual
• Opportunities for professional growth and development within the company.
• Positive and inclusive work culture with a laid-back work environment that promotes a healthy work-life balance.
• Flexibility in your schedule to accommodate personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees