Field Tech Support Analyst- Remote in CST or EST
About The Position
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Summary: The Field Service Technician provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers. This role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings, ensuring minimal downtime and optimal system performance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 5+ years of experience as a field engineer diagnosing and troubleshooting software and/or computer systems troubleshooting software and/or computer systems
- Demonstrated ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone
- Demonstrated ability to occasionally work on call and overtime as the business requires
- Demonstrated ability to Travel 75%25 of the time
- Reliable transportation
Nice To Haves
- Bachelor’s degree in computer science/engineering or computer technology Diploma
- Certification (MCSE, A+, etc)
- Experience in a customer service environment
- Commitment to continuous learning and personal development
- Ability to develop in-depth product knowledge
Responsibilities
- Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment
- Diagnose and resolve hardware and software issues using manufacturers' documentation and diagnostic tools
- Perform preventative maintenance to ensure system reliability and minimize downtime
- Install, configure, and relocate medical imaging systems according to manufacturer specifications
- Test newly installed equipment to ensure full functionality before handover
- Communicate effectively with healthcare professionals to understand their technical needs and concerns
- Provide guidance on equipment usage and recommend solutions to optimize performance
- Foster solid relationships with customers to enhance trust and satisfaction
- Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed
- Ensure compliance with health and safety regulations, manufacturer standards, and company policies
- Submit required service reports, expense logs, and part returns on time
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
