Field Trainer - Store Operations

FleetPride • Irving, TX

4d • Remote

About The Position

The Field Trainer – Store Operations plays a critical role in developing operational excellence across FleetPride’s retail network. This role delivers high-impact, hands-on training to field employees across all functional areas—both front-of-house and back-of-house—to ensure consistent operational execution and service delivery. Serving as a bridge between operations, systems, and people, the Field Trainer drives performance through education, coaching, and engagement. This individual not only equips teams with the skills to execute day-to-day tasks but also builds leadership capability in the field—developing the next generation of store and operations leaders.

Requirements

• 3+ years of experience training, mentoring, or supporting employees in a retail, distribution, or service operations environment.
• Demonstrated success in delivering high-quality training in both front-of-house and back-of-house environments.
• Strong communication and interpersonal skills with the ability to engage diverse audiences
• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
• Ability and willingness to travel up to 75%.

Nice To Haves

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).
• Familiarity with Karmak, Power BI, and Salesforce platforms.
• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.
• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).

Responsibilities

• Deliver engaging in-person and virtual training sessions for store and field teams focused on operational excellence, systems use, and customer experience.
• Train on all operational systems including point-of-sale, inventory management, shipping, receiving, reporting, and data accuracy.
• Provide on-site coaching and support during system implementations, process rollouts, and post-launch transitions to reinforce best practices.
• Advise and assist in refining training tools, job aids, and process documentation to ensure clarity and consistency across all store locations.
• Evaluate learner performance, identify skill gaps, and collaborate with field leaders to create targeted development plans.
• Serve as a subject matter expert and resource for store teams, troubleshooting user or process issues and escalating as needed.
• Champion a culture of continuous learning, operational discipline, and safety excellence.
• Maintain strong cross-functional relationships with IT, Operations, and Learning & Development to ensure effective and timely training delivery.
• Travel up to 75% to provide on-site support and facilitate training at multiple locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed